{"id":241,"date":"2019-03-30T15:45:39","date_gmt":"2019-03-30T14:45:39","guid":{"rendered":"https:\/\/www.natoursardinia.com\/eng\/?page_id=241"},"modified":"2025-10-01T18:57:59","modified_gmt":"2025-10-01T16:57:59","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.natoursardinia.com\/eng\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
[vc_row css=”.vc_custom_1759335096189{padding-top: px !important;}”][vc_column][vc_column_text]\n

Returns and Right of Withdrawal<\/strong><\/h2>\n

In accordance with Directive 2011\/83\/EU on consumer rights, if you purchase as a consumer, you have the right to withdraw from the contract without giving any reason within 14 days<\/strong> from the date of receipt of the product.<\/p>\n

To exercise your right of withdrawal, you must notify us by email at info@natoursardinia.com<\/a><\/strong>, indicating your order number<\/strong> and the products you wish to return<\/strong>.<\/p>\n

Return Conditions<\/strong><\/h3>\n
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    Products must be returned in a condition that preserves their integrity<\/strong> and full functionality<\/strong>.<\/p>\n<\/li>\n

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    Returning items in their original packaging<\/strong> is recommended, but not mandatory.<\/p>\n<\/li>\n

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    Return shipping costs<\/strong> are borne by the customer, except in cases of errors or defective items attributable to the seller.<\/p>\n<\/li>\n

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    Once we have received and checked the returned products, we will process the refund within 14 days<\/strong>, using the same payment method used for the order.<\/p>\n<\/li>\n<\/ul>\n

    Exceptions to the Right of Withdrawal<\/strong><\/h3>\n

    The right of withdrawal does not apply<\/strong> to customized or tailor-made products<\/strong> (e.g., ID cards with the diving school\u2019s logo), in accordance with Article 16 of Directive 2011\/83\/EU.<\/p>\n

    \n

    Shipping & Delivery<\/strong><\/h2>\n

    We deliver our products both in Italy and abroad<\/strong> with the following conditions:<\/p>\n

    Italy (including islands)<\/strong><\/h3>\n
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      Cost: \u20ac3<\/p>\n<\/li>\n

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      Standard delivery: 3\u20134 business days<\/p>\n<\/li>\n<\/ul>\n

      International Shipping<\/strong><\/h3>\n

      Shipping costs and delivery times vary depending on the destination zone:<\/strong><\/p>\n

      Delivery Times<\/strong> (indicative, for 85% of shipments, excluding Saturdays and holidays):<\/p>\n

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        Europe:<\/strong> 3 business days after shipping<\/p>\n<\/li>\n

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        Mediterranean Basin:<\/strong> 4\u20135 business days after shipping<\/p>\n<\/li>\n

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        North America:<\/strong> 5\u20136 business days after shipping<\/p>\n<\/li>\n

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        Rest of the Americas, Asia, Oceania:<\/strong> 7\u20138 business days after shipping<\/p>\n<\/li>\n

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        Other African countries:<\/strong> 8\u20139 business days after shipping<\/p>\n<\/li>\n<\/ul>\n

        Shipping Costs by Zone:<\/strong><\/p>\n

        Zone 1 \u2013 Europe:<\/strong> \u20ac3,75
        Countries: Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Guernsey, Ireland, Iceland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Isle of Man, Melilla, Moldova, Montenegro, Norway, Netherlands, Poland, Portugal, Monaco, Czech Republic, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, Vatican.<\/p>\n

        Mediterranean Basin:<\/strong> \u20ac3,75
        Countries: Algeria, Egypt, Jordan, Israel, Lebanon, Libya, Morocco, Tunisia<\/p>\n

        Zone 2 \u2013 Other Africa, Americas, Asia:<\/strong> \u20ac4,85<\/p>\n

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          Other African countries:<\/strong> Angola, Ascension Island (UK), Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo (Pop.), Ivory Coast, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Djibouti, Guinea, Guinea-Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Republic of Congo, Reunion, Rwanda, St Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, South Sudan, Swaziland, Tanzania, British Indian Ocean Territory, Togo, Tristan da Cunha, Uganda, Zambia, Zimbabwe<\/p>\n<\/li>\n

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          Americas:<\/strong> Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Ecuador, El Salvador, Falklands, Jamaica, Grenada, Greenland, Guadeloupe, Guantanamo Bay, Guatemala, Guyana, French Guiana, Haiti, Honduras, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Saba, Saint Barthelemy, Saint Eustatius, St. Kitts, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent and Grenadines, American Samoa, Sint Maarten, South Georgia and the South Sandwich Islands, USA, Suriname, Trinidad & Tobago, Turks and Caicos, Uruguay, Venezuela, US Virgin Islands, British Virgin Islands<\/p>\n<\/li>\n

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          Asia:<\/strong> Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, North Korea, South Korea, UAE, Philippines, Georgia, Japan, Hong Kong, India, Indonesia, Iran, Iraq, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Macau, Maldives, Malaysia, Mongolia, Myanmar, Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam<\/p>\n<\/li>\n<\/ul>\n

          Zone 3 \u2013 Oceania:<\/strong> \u20ac5,95
          Countries: Australia, Cook Islands, Fiji, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Norfolk Island, New Caledonia, New Zealand, Palau, Papua New Guinea, Pitcairn, French Polynesia, Saipan, Solomon Islands, American Samoa, Scattered Islands, French Southern and Antarctic Lands, Tonga, Tokelau, Tuvalu, Vanuatu, Wake Island, Wallis and Futuna<\/p>\n

          Please note that delivery times are indicative<\/strong> and may vary depending on the courier and destination. Delays caused by external factors<\/strong> (e.g., strikes, customs checks, holidays, adverse weather conditions) are not the responsibility of Natour Sardinia.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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To exercise your right of withdrawal, you must…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"\nTerms and Conditions - Natour Sardinia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.natoursardinia.com\/eng\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Natour Sardinia\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=”.vc_custom_1759335096189{padding-top: px !important;}”][vc_column][vc_column_text] Returns and Right of Withdrawal In accordance with Directive 2011\/83\/EU on consumer rights, if you purchase as a consumer, you have the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the product. 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